So often I think the worst is about to happen, especially when it comes to my kids, traveling, work and life in general. All the time, generally. When one of our mobiles took a long time to get from Fernie to Massachusetts, I was expecting 1 star reviews, angry messages and responding with free products and large discounts to smooth things out. It’s my least favourite part of running a business: anticipating bad experiences.
What I’m learning, to try and avoid these bad experiences, is to just be open and honest and communicate with the client. Check in, tell it how it is and pray they understand. I’m learning that most people do!
My old business partner is an inspiration and often I think to myself “What would Albertine do?” and then I try to put myself in her shoes and it usually works. Our customers loved Albertine because she communicated and created these awesome relationships with people around the world and she did it by email. They would come back and use our business again just so they could work with Albertine.
For more information, visit annexsuspended.com
Posted in Camping, Canoe, Craft Fairs and Markets, Fernie BC, Ideas Galore, Living Local, The Arts
Tagged Annex Suspended, Handmade, Local Artists, Made In Fernie, Mobiles
Michelle and I just released our latest mobile designs. Check them out! www.annexsuspended.com
Watch them move to the sounds of Dwight Schenk.
Michelle and I decided we are now going to offer 25% off on our new monthly mobiles but for only 7 days! This February, Annex Suspended released eight new mobiles. Check them out on our website or on Etsy.
We’re working fast and we’re working hard on making 2018 a year to remember.
Posted in Children and Babies, Fernie BC, Ideas Galore, Listing Updates, Living Local, The Arts
Tagged Annex Suspended, Baby Room Decor, Made In Fernie, Mobile Art, Mobiles, Neutral Baby Decor, Nursery Mobiles, Suspended Art
Let’s focus on what’s really important here, it’s something to celebrate and remember, we made our first mobile sale. How sweet the first sale is! I was a little worried because we’ve been on Etsy for just over a month and there has had lots of activity but no movement. Here we go, world! We’re getting pumped.
Posted in Fernie BC, Life On Etsy, News
Tagged Annex Suspended, Creative Business, Creative Life, Decorative Arts, Etsy, Etsy Shop, Fernie, First sale, Life in Fernie, Makers, Mobile Art, Mobiles